Managed Network Support

Our managed IT services are customized to fit your specific requirements; from employee endpoint management to full management of your basic or complicated IT infrastructure, we've got you covered. Get IT management services that are at the forefront of the market.

Managed Service Provider Benefits

Managed Services

The ICT Managed Services function is concerned with how users can have access to the digital platforms they require to be productive, both on-site and remotely. Platforms and efforts for Managed Services should be easy to use, agile, scalable, and controllable.
Our managed services assist our clients with on-site or distant information and communications infrastructure operations. We offer technical competence, consistent service, and flexibility across numerous suppliers and technologies to our clients.
We assist our clients in extracting and quantifying ICT business value in the following areas through Managed Services strategy and implementations:

  1. Network Administration
  2. IT Support
  3. Network and Cyber security
  4. Communication: Continuity
  5. Data Backup: DR and Backup


  1. Network Administration
    1. With everything going digital, it's more critical than ever to control who has access to your resources. As more businesses adopt cloud solutions, it's becoming increasingly important for managers to determine the online resources their teams require, as well as how to keep their data secure when viewed from numerous devices. Introducing Identity and Access Management (IAM).
  2. IT Support
    1. We ensure that your IT services are always compliant with industry best practices and ready to satisfy your company's objectives. Our committed teams are constantly developing a diversified set of capabilities to support a wide range of IT initiatives, including cloud, Microsoft 365, and on-premises migrations.
    2. Our Service Desk provides remote and telephonic support 24 hours a day, 7 days a week, from 7:30 a.m. to 17:00 p.m., with a team of trained technicians available to assist with all aspects of IT services.
  3. Network and Cyber security
    1. The security of your company's data is critical, and we ensure that you are protected by offering online attack protection and securing your emails, files, and sensitive information with industry-leading security solutions.
  4. Communication: Continuity
    1. Business continuity refers to an organization's capacity to keep critical functions running during and after a disaster. Business continuity planning sets risk management methods and procedures with the goal of preventing mission-critical service outages and resuming full operation as fast and easily as possible.
    2. The most basic criterion for business continuity is to keep critical functions operational during a crisis and to recover with minimal downtime. We can deliver implementations in a risk-managed manner with low to no impact on day-to-day company processes by utilizing multiple technologies and platforms.
  5. Data Backup: DR and Backup
    1. Data backup and disaster recovery services that are reliable and well-managed can give you peace of mind when it comes to your data's security and compliance requirements.
We excel at enterprise-wide management and support of IT systems and infrastructure, which we call Systems Management.

Service Desk Support

Depending on your needs, our Service Desk offers remote support 24 hours a day, 7 days a week.

  • Management of all IT hardware and software incidents.
  • In accordance with the SLA, receives and logs calls and e-mails containing service tickets.
  • Assign priorities based on the parameters that have been agreed upon.
  • System of assistance Creates a log and sends it to the appropriate resolver group. If a third-party supplier or vendor is involved, escalation is initiated, and progress is tracked until the issue is resolved.
  • Customer status and ticket resolution are communicated to them in a timely manner.

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Network Security

Why choose ITNT for Remote Support SLA?

  • Scalable Services – Services can be easily upgraded to meet growth in client support requirements.
  • VPN Support Services – Connect remote offices, point to point support solutions throughout South Africa.
  • Quality of Services – detailed feedback reports will be supplied to the client monthly in order to show support service usage.
  • Internet connectivity required for support services – a good internet connection enables any failure to be dealt with immediately by ITNT with the least possible disruption.
  • Fixed hourly rate - We accommodate business networks who require dedicated internet support.
  • IT support always available to help - Experience shorter leads times required to deployment with reliability, quality and cost-effectiveness.
  • Onsite planning and procurement is available as an extra option if required.


Weekly and monthly over-view reports emailed automatically for review.

Reduced Risk

Avert downtime, secure your operational capability, protect your reputation and ensure compliance with proactive monitoring and maintenance.

Network Security

Employ proactive and predictive security practices
in line with compliance, governance and risk
standards to protect your assets, people and reputation.