Network Support

Providing high availability of your IT network with efficient and reliable operations. Our Support Services provide a rapid response to system critical events as well as provide proactive resolutions to issues to allow your staff to perform at their best and deliver value to your customers.
Being in the industry for more than 20 years gives us a great platform to review and supply the best network designs available for your current and future needs. Call us to arrange an onsite meeting. We will consult with you on the best IT solution applicable.

We are here to help your business?

Try our Network Support SLA services: this important support role is provided by a dedicated team that are knowledgeable about current IT issues and user environments.
We help diagnose and resolve network and connectivity problems and help customers with product planning and security updates.

  • Security, Network and Server support is available as a comprehensive solution.
  • We tailor our support to help fit your business objectives
  • We strive to deliver a consistent end-user experience.
  • Improved productivity with the high availability and high performance of all assets.
  • IT Support is managed as an SLA Service and is customized per customer.
  • A quotation can be supplied after an onsite audit is completed to understand your current IT network and future requirements.


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Network Security

Why choose ITNT for Remote Support SLA?

  • Scalable Services – Services can be easily upgraded to meet growth in client support requirements.
  • VPN Support Services – Connect remote offices, point to point support solutions throughout South Africa.
  • Quality of Services – detailed feedback reports will be supplied to the client monthly in order to show support service usage.
  • Internet connectivity required for support services – a good internet connection enables any failure to be dealt with immediately by ITNT with the least possible disruption.
  • Fixed hourly rate - We accommodate business networks who require dedicated internet support.
  • IT support always available to help - Experience shorter leads times required to deployment with reliability, quality and cost-effectiveness.
  • Onsite planning and procurement is available as an extra option if required.

Reporting

Weekly and monthly over-view reports emailed automatically for review.

Reduced Risk

Avert downtime, secure your operational capability, protect your reputation and ensure compliance with proactive monitoring and maintenance.

Network Security

Employ proactive and predictive security practices
in line with compliance, governance and risk
standards to protect your assets, people and reputation.