SAP Solutions and Support

ITNT brings over 15 years of experience successfully delivering SAP solutions for public and private sector organisations across South Africa. As a trusted technology partner, we help clients maximise their SAP investment through end-to-end offerings spanning strategy, implementation, support, and staffing.

Our team of SAP specialists has worked with many companies to drive digital transformation by leveraging SAP's intelligent suite of enterprise solutions. With extensive expertise across the latest SAP platforms and modules, we enable organisations to reimagine processes, gain operational insights, boost productivity, cut costs, and improve agility.

SAP Advisory and Implementation

ITNT provides comprehensive advisory and implementation services focused on delivering rapid value across the SAP solution landscape:

SAP S/4HANA: We help clients migrate from legacy ERPs like SAP ECC to next-gen SAP S/4HANA leveraging pre-configured best practices for business processes. Our end-to-end service includes technical upgrades, functional review, integration, data migration, change management, and post-go-live support.

SAP SuccessFactors: We implement SAP's HR management suite to standardise and automate HR processes including performance, learning, recruitment, onboarding, compensation and more. Our HR experts ensure all modules are seamlessly integrated.

SAP Ariba: We deploy SAP Ariba's flexible procurement solutions for B2B transactions, supplier discovery, contract management, spend analysis and supply chain collaboration. Tight integration into backend business systems is a speciality.

SAP Analytics: Our data experts help clients realise value from solutions like SAP BW/4HANA, SAP HANA, and SAP Data Warehouse Cloud that enable real-time analytics. We also implement SAP Analytics Cloud for actionable business insights.

ITNT's SAP implementation methodology adheres to industry best practices derived from thousands of global project experiences. It emphasises business outcome alignment, minimal customisation, agile design and development sprints, early risk mitigation, scenario testing, and structured knowledge transfer. These best practices allow accelerated deployment while de-risking complex SAP programs.

Ongoing SAP Application Support

Many SAP customers struggle with perpetual enhancements and modifications resulting in complex, costly systems. ITNT provides ongoing SAP application support and management services focused on simplification, optimisation and agility:

  • SAP Application Management: Our skilled SAP functional and technical experts manage your SAP applications end-to-end as a trusted extension of your team. Activities span incident resolution, change implementation, updates patching, integrations, security, workflow monitoring and enhancement. We maintain SLAs to ensure seamless business operations.
  • SAP Basis and Infrastructure Support: We provide specialised Basis services like implementations, upgrades, performance tuning, security hardening, OS/DB maintenance, authorisation management, and technical monitoring of your SAP NetWeaver landscape.
  • SAP ABS and Agile DevOps Services: We assist in post-implementation support and continuous improvement programs leveraging methodologies like SAP Activate and Agile. Our team takes care of ABS updates, testing automation, environment refreshes, early defect detection, and change control - allowing your team to focus on innovation.
  • SAP System Consolidation: We can redesign your SAP architecture using CCLM and DMO to reduce TCO by consolidating instances, databases and schemas without compromising performance or availability.
  • ISAP Authorisation Management: We periodically review access and authorisations to ensure least-privilege principles. Role redesign, emergency access processes and segregation of duties are maintained for security and compliance.

SAP Upgrades, Migrations and Transformations

With major changes like S/4HANA, SAP aims to continually keep its solutions relevant. ITNT provides specialised services to enable clients to adopt these innovations via:

  • Technical Upgrades: We seamlessly upgrade underlying SAP NetWeaver, app servers, database and OS layers to the latest supported versions maintaining customisation integrity.
  • Functional Conversions: Based on business priorities, we selectively migrate SAP modules, processes, and UIs to new platforms like S/4HANA leveraging best practices.
  • Data Migration: Our experts use tools like SAP DMO to cleanly migrate legacy data to new SAP systems. Master data reconciliation is handled to maintain integrity.
  • Integration and Extensibility: We remediate integration touchpoints after upgrades to ensure tightly coupled SAP and non-SAP systems continue interoperating smoothly.
  • Change Management: Our structured approach for enterprise transformations prepares end-users for system changes through training, communication and support.

By leveraging pre-built accelerators and mitigating program risks, ITNT's upgrade factory model delivers 50% faster transformation timelines compared to typical IT projects.

SAP Customisation and Integration

Although not recommended, customisation is sometimes unavoidable to address unique business needs. ITNT's specialised SAP customisation services include:

  • SAP Workflow Customisation: We modify workflows, forms, transactions, and business logic in SAP systems via configuration, user exits, BAdI, forms, enhancement spots, and custom code without disrupting standard processes.
  • SAP GUI and Web Interface Customisation: Our consultants customise SAP Fiori UIs, and build custom apps and portals using SAPUI5 leveraging approved customisation techniques.
  • SAP Integration Services: We develop secure, scalable integrations between SAP and third-party systems like ERPs, CRMs, warehouses etc using certified connectors, BAPIs, EDI, Webservices, FTP, APIs and middleware.
  • SAP Modularisation and Extension Services: We extend SAP packaged functionality using extensibility options like appends, overrides, classical mods, and in-app extensibility while maintaining upgradeability.
  • SAP Reporting and Analytics Customisation: Our SAP BW, BO experts create customised reports, dashboards, and analytics apps to extract hidden insights without affecting transactional systems.
These services extend SAP platforms to support unique business challenges while future-proofing investments.

SAP Resourcing and Staffing

Many organisations prefer supplementing their teams with specialist SAP contractors onsite or offshore. ITNT provides flexible, cost-effective SAP resourcing:

  • SAP Functional Consultants: Our end-to-end implementation experts are skilled across the latest SAP S/4, C/4, analytics, cloud modules and integration tools like SLT, PI, PO and open connectors.
  • SAP Technical Resources: We supply technical architects, basis administrators, developers, customisers, BI specialists and security experts to install, optimise and support your SAP system functionally and technically.
  • SAP Project Managers: Our certified, experienced SAP program managers can seamlessly lead your project using Waterfall or Agile delivery models.
  • SAP Business Analysts: To help gather and validate requirements, our BAs apply proven techniques like fit-gap analysis, mock-ups, scenarios, and prototyping to capture Business needs.
  • SAP Reporting and Analytics Customisation: Our SAP BW, BO experts create customised reports, dashboards, and analytics apps to extract hidden insights without affecting transactional systems.
Resource onboarding, management and offboarding are handled seamlessly allowing 100% focus on client needs. We customise engagement models based on location, budget, level and duration.

Here are some additional paragraphs highlighting how ITNT's network, server, and security expertise can benefit SAP customers:

Robust SAP Infrastructure and Security

The foundation for any high-performing SAP system lies in its underlying infrastructure, networks and security. ITNT offers 15+ years of expertise in designing, implementing and managing infrastructure for SAP clients across on-premise, cloud, and hybrid landscapes.
Our infrastructure solutions for SAP include:

  • SAP HANA Certified Appliance and Servers – We provide SAP-validated HANA appliances, Cisco UCS and HPE servers tuned for optimal SAP performance.
  • SAP Network and Hosting Infrastructure – We design and implement networks, storage, backups, and virtualisation using Cisco, HPE, NetApp, PureStorage, and Nutanix gear supporting SAP infrastructure requirements.
  • SAP Cybersecurity Solutions – We secure SAP platforms through technologies like encryption, privileged access management, and threat detection using vendors like Broadcom, Thales, Imperva, and Forcepoint.
  • SAP Infrastructure Managed Services – Our 24/7 infrastructure monitoring, maintenance, troubleshooting and support services maintain high SAP availability.
  • SAP Cloud Infrastructure – We assist in migrating and managing SAP workloads across public and private cloud options securely.
  • A quotation can be supplied after an onsite audit is completed to understand your current IT network and future requirements.
With deep expertise across multi-vendor ecosystems, we provide integrated, optimised infrastructure to maximise your SAP investment.

In Summary

SAP customers often struggle with fragmented engagements, gaps in expertise and finding the right skills mix. ITNT resolves this as a one-stop SAP specialist combining functional breadth, technical depth, program leadership and global resources.

By delivering value predictably, pragmatically and rapidly, we simplify your SAP landscape to extract maximum ROI. Let us make your SAP systems work intelligently for your business. Contact ITNT today to learn more about our SAP capabilities and services.

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Reduced Risk

Avert downtime, secure your operational capability, protect your reputation and ensure compliance with proactive monitoring and maintenance.

Network Security

Employ proactive and predictive security practices
in line with compliance, governance and risk
standards to protect your assets, people and reputation.